Quality is in the eye of the beholder.  Assuming one knows the mind of the beholder is arrogant and frequently wrong.  To know what a person really needs, one must ask.  Those that assume by authority or arrogance to know the minds of their "customers" risk losing those followers.  This holds true in business, school, non-profits, families, and churches!

Sure, some people will "hang in there," often from a sense of duty---but those whose valid needs are not met will leave.

Dan